House2home Properties sets the standard by providing more value than other property management companies.
We adhere to a higher standard to provide more value to residents and owners. This results in happy residents who stay in their home longer, which reduces costly vacancy and turnover expenses for owners. We focus on long-term relationships with satisfied residents and provide owners cash flow for many years to come.
We focus on long-term relationships with satisfied residents and provide owners more cash flow for many years to come.
Why do you focus on long-term tenants?We put ourselves in the owner’s shoes. We screen for long-term tenants because the biggest expense for the owner is vacancy and turnover. Focusing on long -term rentals is a win-win for both the owner and the resident. The resident wins by being able to put down some roots and make a home for themselves. The owner wins by avoiding a vacancy which can cost thousands in lost rent and renovation/make-ready repairs.
Will the rent be collected on time?
Receiving rents ON-TIME is essential to our management program so that owners receive their rent on schedule. We understand that owners have expenses, like taxes, insurance, and even mortgage payments. We know that collecting rent on time is critical. After all, property owners are not made of money, right?
We have an impressive on-time payment record. To achieve these results, we are very selective and share expectations with the tenants in advance… before they move in. There are no shortcuts to this critical process. We enjoy the good relationships we have with our residents which is based on mutual respect and a "team" philosophy (not your typical adversarial landlord-tenant relationship).
Our management system is designed with incentives to motivate tenants to pay their rent on-time. With rents due on the first day of the month, we are able to electronically transfer rents to owners on the 10th day of the month, without delays.
Do maintenance calls get resolved quickly and at a reasonable cost?
We take property maintenance seriously because we want the property protected and the tenant happy. Tenant’s move and cause the owner a vacancy 31% of the time, due to maintenance issues not being resolved. We have 24-hour maintenance service and have established a very efficient maintenance procedure where calls are resolved quickly at a reasonable cost. Tenants submit maintenance requests online which generates a work order in our system. Owners are alerted of maintenance calls on their property, in real time, so there are no surprises. Preferred pricing that we receive from our vendors saves owners money.
How do you communicate with owners when there is a maintenance issue or vacancy?
One of the biggest complaints we hear about from owners who contact us to manage their property is the lack of communication with their current property manager, especially when there is a vacancy or repair cost.
Under our maintenance program, owners are notified when a maintenance issue has been assigned to a vendor, scheduled and completed. We go the extra mile on this so that our owners will know about a maintenance cost in advance and won’t be surprised when the costs are deducted from their rental income.
When a property becomes vacant, we communicate the status with you every week until we have it rented.
Our owners always know how their property is performing. It is frustrating to have poor communication with a management company when an issue arises or when rental income has stopped. There is nothing worse than having your phone calls & emails ignored, and you are left wondering what is happening with your property. We also keep owners informed with emailed statements on how their property is performing month after month.
Will the property get rented quickly or sit vacant?
We understand how costly a vacancy is and treat them with a sense of urgency, to limit vacancy expense. When leasing-up property, we use creative marketing strategies designed to get property rented to a responsible resident, so rents come in ON-TIME.
We use a combination of signs, websites, internet ads, pictures, videos and our amazing 3D virtual tours that makes properties stand out from the competition. Our system attracts a large applicant pool which allows us to select a responsible tenant as quickly as possible.
Why do you have 3D virtual tours on every property and not charge extra for it?
We found that an important part of marketing rental homes are virtual tours, which are not widely used by other property management companies. The virtual tours we use are not your typical virtual tour (the camera alone costs thousands of dollars). Our virtual tours are so real it is as if you are actually walking through the home.
This enables a prospective tenant to immediately see the inside of the property and apply immediately from the comfort of their own home. While other landlords are trying to schedule showings, we are receiving applications. We don’t charge an additional fee for this because it reduces the time the property is on the market, which save us time and makes the owner more money by reducing lost rent.
We think it is important to use both traditional marketing as well as cutting-edge technology in order to attract renters from all generations. With Millennials and Generation Z now making up 65% of the rental market, our advanced technology gains an advantage in renting home faster than other homes on the market. We found that prospective renters love our virtual tours. You can experience one of our virtual tour found on our home page.
Are costly management fees necessary to have a professional manager?
If a good property management system is in place, high fees and commissions should not be necessary. Why? Because with a well-run management system, the time and aggravation to manage property effectively is greatly reduced. Our management program is specifically designed to have tenants pay on-time, take care of the property, get along with the neighbors, and stay a long time. We understand that owners are sick and tired of being nickeled and dimed to death by many property management companies.
Because our management program is efficient, we rarely have to chase down rents, so it takes us less time to manage tenants. The result is reduced management fees for owners. The big expense in rental real estate is vacancy and turnover, not management fees. A company who can reduce vacancy is worth their weight in gold.
Do the Guarantees you offer cost extra?
All of our guarantees are at no out-of-pocket cost to the owner. Our valuable guarantees are an additional benefit and are as follows.
Our goal is to acquire tenants who will stay a long time and make a home for themselves. But we know that sometimes life does not go as planned. It’s rare, but if a resident were to have a change in life and move within a year, we would find a replacement tenant for the home and not charge the owner a lease fee. We don’t think it is fair to charge an owner another lease fee if a tenant vacates within twelve months.
A resident who has to move within a year is not a good scenario for anyone, especially the owner. We want to find a replacement resident as soon as possible to have the property perform well. The only exception to this warranty is if a member of the military receives orders to relocate.
Pet Damage Warranty
Tenants with pets make up over 50% of the rental market. That said, it may take longer to rent a home with a no pet policy. To make owners feel more at ease in allowing pets, we thoroughly screen all pets and offer a Pet Damage Warranty. In the event of pet damage, we promise to pay for pet damage that exceeds the tenant’s security deposit (up to $1,000.00).
Service and/or emotional support animals are not considered pets and are exempt from this warranty.
No Eviction Warranty
We offer owners of single-family homes our No Eviction Warranty for a worry-free investment.
A traditional property manager typically has no financial risk in renting out the owner’s property. So, if there is an eviction, the owner is the one who suffers the financial loss of paying expensive attorney’s fees. Because of this, the traditional manager may not be very selective in choosing a responsible tenant.
We have changed all that with our No Eviction Warranty. In the event of an eviction, we promise to pay the attorney fees to file the eviction. By offering the No Eviction Warranty, House2home Properties has “skin-in-the-game” so screening for the best tenant is paramount. We have developed a copyrighted screening tool that selects the best applicants without discriminating against Fair Housing protected classes.
The No Eviction Warranty gives property owners peace-of-mind and assurance that their rental payments will be received each month, without excuses or delays. And best of all, our No Eviction Warranty is offered at no out-of-pocket cost to the owner.
Hiring a new property manager can be stressful. You may wonder, am I making the right decision? Is my property going to sit vacant? We understand that.
That’s why we promise that if you’re ever not happy with us, just give us 30 days notice and cancel our agreement. If the house is vacant with no resident selected, you can cancel immediately. We want you to be reassured that you’ve made the right decision in trusting us to manage your property.
Do you keep copies of all owner’s receipts?We electronically store all receipts and paid invoices. No matter how long ago the invoice was paid, we can produce a copy of the paid invoice for you in just minutes. This is a valuable benefit should you ever need to produce a receipt for tax purposes.
How will I know that the tenants won’t destroy the property?
This is a big concern that we hear from owners. With all the horror stories of tenants destroying property, many owners are reluctant to rent out their house. Although no one can guarantee that a tenant will not damage a property, we have a very thorough screening process to help ensure that a bad tenant will be someone else’s horror story.
We are very selective in who we put in the homes we manage. Simply put, we want the best tenants who have the required move-in funds and will take care and value the house and make it a home.
How do we do this? Screening for a responsible tenant with the right moral code is absolutely key! We run background checks, criminal checks, employment checks, rental history checks, credit checks, plus a few other screening criteria that has taken years to develop.
We do not illegally discriminate against any protected class. We have developed a thorough screening process that applicants must pass to qualify for "best of the best" status in order for them to move in and get the "keys to the castle".
How do you enjoy the good life with rental property?
We have found that owners of rental property simply want the job done and do not want to worry about it. If you're a property owner and want to receive more income with less tenant problems, then leave the management to us. Our job is to screen for the best tenants, rent up the property, collect the rent, and save owners money on maintenance. The owner’s job is to receive rental cash flow without headaches.
Whether you need reliable leasing and management or solutions to a real estate problem, we are here to help. Please call 813-703-1400.